Why hearing employee feedback matters

Are you a business owner? Department manager? Have you ever wondered what employees REALLY think about your new initiative? The change in their supervisor? The re-design of the benefits plan? Well, it's time for you to walk the floor and ask. And listen. It doesn't do anyone any good for you to hear the sugar-coated, sanitized version. The best way to hear what employees are thinking is to ask them directly. Be prepared to take notes. And no one likes taking a survey and then nothing is done to improve the results. So if you aren't prepared to do something different, you probably shouldn't ask the question. I have spoken to too many employees in my career who have said, "but I told my supervisor," and when I ask the supervisor's manager about the issue, it's like everything is just fine. But it's not fine. And if you don't ask, you won't hear it. And if the employee gets frustrated enough, they will find someone to listen to them. And REPRESENT them. (But that's another day's blog posting).

Be brave. Be a leader. Ask. Listen. Do.

#CasarsaHR #RealLeadersAsk #ManagerialCourage